Shipping Policy

Our packages are shipped via UPS or USPS from the New York Area. For our
complimentary ground service, shipping takes between 2-7 business days,
depending on your location. For expedited service, we offer overnight and 2-day
services that are available at checkout.

Please note that our orders are shipped on business days only – Monday
through Friday, excluding holidays.

Please note that we are unable to deliver to P.O. boxes at this time.

Return Policy

In the event that you are unsatisfied with your purchase, we would love to
hear from you to try and understand the reason for your return. Your comments
and feedback are important to us so please email us or call us. We would be
happy to accommodate you at all times. 

If you’d like to return or exchange your purchase, shoes and accessories
must be unworn, undamaged, and in their original packaging. Returned items must
be in the exact same condition as they were received. We highly recommend
trying on the shoes in a carpeted area to avoid marks and scratches on the
sole. All worn items are non-refundable. We reserve the right to determine
whether the products purchased are in original condition when returned.

Returns and exchanges will be accepted within 14 days from the date
purchased.

Please add a copy of the invoice of the original purchase inside the return
package. To process a return or exchange, please contact us to further guide
you in retrieving a label.

Email: customersupport@toscanausa.com

Phone: 929-215-0532

Once your return has been received and inspected at our warehouse, please
allow two weeks for a refund to be issued.

Your exchange order will be shipped once your return has been received and
inspected at our warehouse.

In the event that the package gets lost or mishandled, we advise that you
keep all tracking details for your records.

International Shipping

We are currently shipping to
Canada, Mexico & Singapore

International shipping costs to Canada, Mexico & Singapore are not
covered by Toscana USA. Additional custom fees, taxes, duties, and brokerage
fees in the country of delivery are the responsibility of the customer. These
fees are non-refundable.

If you have any questions or concerns about international orders,
please email us at customersupport@toscanausa.com. We will be happy to assist you!

International Returns

We are currently only
accepting international returns from Canada, Mexico & Singapore.

You may return items if they meet the outlined criteria below and falls
within the 14 days of the delivery date.

Shoes must be unworn, undamaged and in its original packaging. Returned
items must be in the exact same condition as they were received. We highly
recommend trying the shoes on in a carpeted area to avoid marks and scratches
on the sole. All worn items are non-refundable.

Please note that customers are responsible for international return shipping
costs and associated fees. These fees are non-refundable.

 If you have any questions or concerns about international
orders, please email us at customersupport@toscanausa.com.  We will be happy to assist you!